Terms of Service

These Terms of Service ("Terms") are an agreement between you and Fetra SI ("Fetra SI", "we", "us" or "our"), operated by a company registered in England and Wales with its registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. They cover your use of fetra.si and everything offered there (the "Service").

By signing in or using the Service, you accept these Terms and our Privacy Policy. If you do not accept them, do not use the Service.

• You must be at least 18 years old to use the Service.
• You sign in with a Google account. Keep it secure: you are responsible for what happens through your account.
• One person, one account. Creating several accounts to collect the sign-up bonus or get around limits is not allowed, and we may withhold the bonus from repeated sign-ups.

The Service lets you generate images, videos and speech with AI models from third-party providers, clone a voice from a recording, and plan videos with AI Director. Models, options, prices and features may change, be added or be withdrawn.

• Results are produced automatically and can be inaccurate, unexpected or similar to results others receive. We do not guarantee that a result will match your prompt or keep the exact details of a reference.
• Review results before you use them, especially before publishing them or using them commercially.
• AI Director’s suggestions are not professional advice.

Generations and AI Director conversations are paid for with credits. The price of a generation is shown before you start it. An AI Director reply is charged after it ends, for what it cost, and sending a message needs a minimum balance.

• Credits are taken when you submit a generation. If a generation fails, its credits are returned to your balance; if only some of its images fail, the credits for those images are returned. Credits that expired in the meantime are not returned.
• New accounts may receive a sign-up bonus. Bonus credits expire one month after they are granted.
• Subscription credits are granted every month of your subscription, also on yearly plans, and expire at the end of the month they were granted for.
• Credit pack credits do not expire while your account is open. Credits we grant you ourselves, for example as compensation, expire one month after they are granted.
• When you spend credits, those that expire first are used first.
• Credits have no cash value, cannot be transferred or sold, and are not refundable except as described in section 6.

• Prices are in US dollars and payments are processed by Stripe.
• Subscriptions renew automatically at the end of each billing period, monthly or yearly, until you cancel. You can cancel at any time in Settings; your plan stays active until the end of the period you paid for, except that cancelling while a payment is past due ends the subscription at once.
• You can change your plan in Settings. Changes that are available, and when they take effect, are shown before you confirm.
• If a renewal payment fails, your subscription becomes past due and you can resolve the payment in Settings.
• Credit packs are one-time purchases.

• Payments are generally non-refundable. We may refund a payment in full at our discretion, for example when something went wrong on our side.
• When a payment is refunded, the credits it bought that you have not spent are removed from your balance, and a refunded subscription ends.
• If you are a consumer in the UK or the European Union, you may have a legal right to cancel a purchase within 14 days. Nothing in these Terms removes that right where the law gives it to you.

To keep the Service fair and reliable, we apply limits such as the number of generations that can run at the same time on your plan, daily limits on uploads and prompt optimizations, and up to 20 cloned voices per account. Creating a cloned voice is available only after you have made a payment. On the Free plan, your lists show the last 7 days of your work. We may change these limits.

• You keep the rights you have in your prompts and uploads. You give us permission to store, process and send them to our providers as needed to run the Service for you.
• You must have the rights and permissions needed for everything you upload, including the consent of people shown or heard in it, and of anyone whose voice you clone.
• As between you and us, you own the results generated for you, to the extent the law and our AI providers’ terms allow. Similar results may be generated for others.
• You are responsible for how you use your results.

You must not use the Service to create, upload or share content, or to act, in a way that:

• is illegal, or sexualizes minors in any way;
• shows a real person in sexual, intimate or degrading content without their consent, clones a real person’s voice without their permission, or impersonates or deceives others about a real person, including with a cloned voice;
• harasses, threatens or promotes hatred or violence against people;
• infringes intellectual property, privacy or other rights;
• spreads scams, malware or misleading content meant to cause harm;
• abuses the Service, for example by scraping, overloading it, getting around limits or reselling access without our permission.

Our AI providers may also refuse prompts or media under their own policies.

The Service, including its software, design, brand and content we provide, belongs to Fetra SI and its licensors. These Terms give you no rights in it except to use the Service as described here.

You can stop using the Service at any time and ask us to delete your account. We may suspend or close your account, without notice where necessary, if you break these Terms, create risk or legal exposure for us or others, or misuse the Service. If we close your account because you broke these Terms, unused credits are forfeited.

The Service is provided "as is" and "as available". To the extent the law allows, we do not promise that it will be uninterrupted, error-free, or fit for a particular purpose, or that results will be accurate or unique.

To the extent the law allows, we are not liable for indirect or consequential losses, or for loss of profits, data or goodwill, and our total liability to you is limited to the amount you paid us in the 12 months before the claim arose. Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.

Our Privacy Policy explains how we handle personal information, including what AI Director sends to DeepSeek through OpenRouter.

These Terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over disputes. If you are a consumer living elsewhere, you also keep the protection of the mandatory laws of your country and may bring proceedings there.

We may update these Terms as the Service changes. We will change the date at the top and tell you in advance of significant changes. If you keep using the Service after a change takes effect, the new Terms apply.

Questions about these Terms: support@fetra.si. Post: Fetra SI, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.